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Comment: Re:So what's the real story here? (Score 2) 100

Just like they tell you that you any time you think you might be being pulled over by someone who's not a real cop (say, an unmarked car), you can drive to the parking lot of a police station before pulling over.

Disclaimer: That only works if you are white.

Comment: Re: Problems with the staff (Score 3, Funny) 133

by PopeRatzo (#48949953) Attached to: The Pirate Bay Is Back Online, Properly

there is a Flash exploit that STILL isn't patched, that only requires a user to visit a site with a bit of compromised embedded flash content like a banner ad, and BOOM, owned. You don't even have to click a link, just visit a domain hosting the content on a page.

I notice your account was created yesterday. Please let me be the first to welcome to you Slashdot.

Maybe you could tell us a little bit about yourself, by way of introduction. Like maybe your badge number.

Comment: Re:As someone who used to do support for Comcast (Score 3, Informative) 228

by sjames (#48948613) Attached to: Comcast Employees Change Customer Names To 'Dummy' and Other Insults

At least one of the customers that got called asshole did nothing more than insist on cancelling a premium option on their cable service. Her 'offense' was actually wanting the option cancelled.

As for the rest, for better or worse, these people are the only people reachable and so their job is to listen to the complaints. I do try to avoid screaming, but when I tell you there is no signal on the line at all anywhere on my street, I do not want to hear "reboot your computer" or I can't ping your modem, please be home between Monday and Thursday of next week so I can send someone who doesn't have any equipment to fix the actual problem (yes, paraphrased). Of course you can't ping my modem, your network is down. Apparently they haven't been provided any training at all and can't even look up other customers in my neighborhood so they can try pinging their modems.

Yes, it's the management's fault that they don't even have that very basic knowledge and necessary tools, but since they can't or won't put a manager on the phone (probably a matter of policy), all I can do is ask them to take dictation into a note on the account.

"Human Shield" has never been a pleasant job title, but it's the one that fits their role in the company more often than not.

Comment: Re:w***e ? (Score 4, Insightful) 228

by sjames (#48948207) Attached to: Comcast Employees Change Customer Names To 'Dummy' and Other Insults

Sure, some people who call for support are frustratingly inept or just act like assholes. I get that. Sure, a support person may feel a need to vent by the water cooler. Fine and dandy.

But, these support assholes are changing the customer name in the database such that the bills go out addressing customers as "asshole" or "whore". That is beyond unprofessional. Perhaps their paychecks should be made out to "dumbass", or "fuck head". Fair's fair.

+ - Is there a modern IP Webcam that lets the user control the output? 4

Submitted by Tronster
Tronster (25566) writes "Owners of a local shop have a menu that changes daily and wanted an IP webcam to update an image on their web-site. After a frustrating 2 hours of a "Hikvision" refusing to behave, I threw in the towel and looked for a better camera to recommend. The biggest issue today is that the new webcams that come out don't support FTP, they all support sending images/video direct to a "private cloud" (e.g., Simplicam, Dropcam, etc...)

Google has been no help; all the sites are either outdated in terms of ranking or the most recent ones recommend a Foscam. They previously tried one of these and it's image quality was too poor.

While security systems and home automation has been discussed recently, I haven't found any recent discussions on webcams that give a user control of where the content is sent. Does anyone in the Slashdot community have recommendations, reputable sites that are up-to-date in rankings, and/or hacks to have control over some of these newer cameras?"

Comment: Re:"Support" != actually sacrifice for (Score 1) 420

by sjames (#48947427) Attached to: Most Americans Support Government Action On Climate Change

It is possible to do it proportionally. For example, just replace some of the income tax with the gas tax. The thresholds for income tax could even be adjusted so that the EIC pays for the gas tax for the poor. You could tax based on octane rating as well. Few poor people drive cars that need premium gas.

Comment: Re:GRRM shouldve hired coauthors (Score 1) 173

Harsh and really unrealistic.

I enjoy the series- not a fanboy. It's a big book series. I doubt that anything you do in your life will approach this size of work.

It's comments like this that drive creators to away.

But creators should be aware that there are probably a thousand patient fans enjoying the work for every bitter unrealistic comment. And there's always at least one person who will spit in your face even when you try to give them a 20 dollar bill.

I hope he finishes the series. He owes us nothing.

+ - Gmail is no longer acceptable - Slashdot, please opine on alternatives! 6

Submitted by Press2ToContinue
Press2ToContinue (2424598) writes "Bettering security, I enable a VPN now (Avast Secureline) before accessing my banking and any other financial sites. Difficulty: gmail then thinks I'm a bot, and requires a captcha. In the past, after a few days of answering captchas, Google disabled access to my gmail, without recourse. It lasted 48 hours. I don't need this happening again. So, Google has now gone far enough IMHO. I need a reliable, secure email provider, with calendaring. So, (ahem, apprehensively) /.r's, you know the history (and can you see into the future?) of this sordid tale, what email service do -you- recommend to keep -my- email communications private? Or do you succumb idly to the false sense of security that accompanies the services of the almighty Goog?

(with a semi-faux-sheepish, yet vaguely wicked grin)"

Comment: Re:screw fitness bands. (Score 1) 77

by sjames (#48942515) Attached to: Reverse Engineering the Nike+ FuelBand's Communications Protocol

Keep in mind that the better insurance gets at assessing risk, the less value it has.At some point they get the risk pinned down with sufficient accuracy that you come out better by putting the premiums into a savings account until needed.

Of course the root problem is mistaking insurance for a solution to outrageously overpriced healthcare.

God help those who do not help themselves. -- Wilson Mizner

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