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The notoriously bad and unfair Ebay dispute resolution? I hope they don't just mean "the buyer always wins" (and I am talking as an ebay buyer here - it has affected me too since most sellers have pulled out and I can't find the rare things I could in the past).
That said, a simple online system where you can argue small cases without spending money for lawyers or even traveling to court could be a great thing IF it is implemented well. It would be an interesting challenge for a legal system famous for Bleak House
So your wifi dies completely. It is so widespread and discussed (google for it) that for any other brand this would have probably been a class action lawsuit - or at least an acknowledgement and free fix, but with Apple every time it fails I have to pay out of pocket (it is for development purposes, no I am not a masochist), since the vast majority of Apple users are fine with paying.