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Comment: Re:McDonallds should sue ... (Score 5, Insightful) 235

by DrXym (#47710419) Attached to: Comcast Training Materials Leaked
If a customer says no thanks then that should mark the end of the sales pitch. There are occasions when good customer service means not selling shit to them AT ALL. For example if someone rings because of a fault and you fix it with profuse apologies then they are a happy customer and likely to be remain loyal. If someone rings and you badger them to switch packages instead of focussing on the problem then the next time you may hear from them is when they call to cancel.

And if you REALLY piss people off then sooner or later someone is going to recall that excrutiating call with customer retention and post it up on the internet. And then the reputational damage will far exceed any benefit of being incalcitrant with departing customers.

Comment: Re:McDonallds should sue ... (Score 3, Informative) 235

by DrXym (#47710407) Attached to: Comcast Training Materials Leaked
Unless they've changed from my McJob youth, the standard McDonalds policy was to upsell once according to what a customer didn't order or wasn't specific about. If you bought a burger you were asked if you wanted fries. If you asked for meal (without being specific) you were asked if that was a large meal. etc. You were only supposed to ask once and if a person said no that it was it.

If they took a page from the Comcast book they wouldn't take no for an answer and would methodically break down your objections until you relinquished and bought that large meal. Oh and you'd have a 12 month contract for large meal with a huge penalty fees if you tried to escape from it.

Comment: Re:Surprise? (Score 1) 568

by DrXym (#47702163) Attached to: Munich Reverses Course, May Ditch Linux For Microsoft
That's great for you. Doesn't that in a 10,000 seat deployment consisting mostly of administrative / clerical / managerial bods that these issues aren't annoying or frustrating to the extent that some people complain about them.

And many issues with LibreOffice are easy to identify just from using it. It needs to focus on fixing them and modernizing itself.

Comment: Re:Surprise? (Score 2) 568

by DrXym (#47701719) Attached to: Munich Reverses Course, May Ditch Linux For Microsoft
Or 3) People are genuinely bitching about the experience because it's unintuitive, unforgiving or lacking features.

I think if I had to use Open/LibreOffice day in day out that I'd be pretty pissed off with it too. It's fine for simple things, but start using it for complex documents, spreadsheets or presentations and lots of little annoyances become apparent - resizing that doesn't snap to things, text that wobbles around as you type, dialogs which aren't prefilled with useful defaults, clutter in the menus and toolbars, inscrutable icons and menu items, lack of outline mode (navigator doesn't count), lack of useful shapes etc.

This project would benefit enormously from devoting an entire major cycle to usability where the goal is to simplify the UI, make workflows more task centric and give the software a makeover.

Comment: I don't get the hype at all (Score 1) 197

by DrXym (#47688243) Attached to: Is Dolby Atmos a Flop For Home Theater Like 3DTV Was?
I was in a cinema recently with Atmos sound and to be honest I didn't think there was a huge deal of difference to other systems which offer spatial sound. It was nice boomy sound but I wasn't thinking this is nothing like I've ever heard before. It was more or less the same.

I find it unsurprising that Atmos will fall on its ass in home cinema. Who is going to plaster their walls and ceilings with speakers?

Comment: Re: There's more to EU transport than cheapness (Score 1) 339

by DrXym (#47676137) Attached to: Berlin Bans Car Service Uber

1. In Germany, insurance that covers passengers is mandatory for anyone driving a car.

Insurance policies always have legalese which absolve them of paying out when the vehicle is used in an improper fashion. At best it might offer basic 3rd party insurance which might not include you as a paying passenger or limit your claim. And you assume someone has insurance to begin with.

2. All cars have pass inspection every two years.

Taxis are considered as small public vehicles and usually have additional standards they must meet with regard to cleanliness, luggage capacity, suitable vehicle models, safety equipment (fire extinguisher, first aid kit etc.), accessibility features like handholds, floor lighting etc. That's in addition to inspection to ensure the car is roadworthy. In some countries the schedule for testing is stricter for taxis too due to the additional wear and tear. And you assume someone has their car inspected to begin with.

3. The tests to get a drivers license are quite stringent and you have to take driving lessons at a licensed school.

Which doesn't test a person's geographic knowledge. Nor does it say if the person was caught drink driving and banned for a year, or if they previously raped someone. And you assume they have a licence to begin with.

5. The Uber app should be able to warn users if the driver takes a longer route than necessary.

A feat which can be accomplished with any other navigational app, e.g. Waze.

6. AFAIK, the Uber app provides ratings for drivers and customers and both drivers and customers can be rejected beforehand by the other party.

I should hope so too. I doubt those ratings have much to say about a driver's criminal background or compliance with public transport laws.

Comment: Re:meh (Score 1) 164

by DrXym (#47669649) Attached to: Giant Greek Tomb Discovered

I thought that was hysterical. If their standard was the quart, it could have just said 1 cup.

And if their standard was the schmoo it could have said 12 sczars. I shan't explain how many sczars are in one schmoo because I find it hysterical that people use some other form of measurement and not know this.

Comment: Re:I have a Lenovo Miix 2 11" (Score 1) 337

by DrXym (#47647491) Attached to: Microsoft Surface Drowning?
The clue was where I said Surface Pro 2/3. It sits somewhere between the 2 and 3 in terms of spec. It has a similar form factor as the 3, a choice of i3/i5 processor, similar storage and RAM options and a resolution of the Surface 2. It's a lot cheaper and comes with proper chiclet keyboard which also adds some extra ports and speakers.

Comment: Re:Confusing the issue (Score 5, Insightful) 337

by DrXym (#47645605) Attached to: Microsoft Surface Drowning?
RT was a stillborn concept from the beginning. Windows without Windows compatibility is a stupid idea. It was even worse for having a desktop mode and all that bloat as a kludge to support a half baked port of MS Office.

Perhaps it might have enjoyed more success if they had added x86 emulation and LLVM-esque runtime support to Visual Studio and C++ so a large portion of desktop apps could be recompiled for it.

White dwarf seeks red giant for binary relationship.