The server division might be doing better if they had some more competent folks in sales, too. Late last year I spent six weeks just trying to get a damned quote on a SAN. In that entire time, I got exactly one sales rep (not mine) to return a call, and during the few times I was able to get my own rep on the phone, each time I had to explain what I wanted a quote on. Even after all of that, when I finally did get a quote after six weeks, it was from a VAR he'd apparently pawned me off on, and the quote was for a $150K package after the rep been told repeatedly that the budget was $40K. The VAR was quite confused as he apparently had been told by the rep that the budget was $150K, and was quite unhappy with the HP rep by the time we got off the phone. At that point, I dismissed HP out of hand, and wrote a note to the HP regional sales manager about the fiasco, and of course got no response. I'd been quite pleased a number of years ago with the quality of their DL servers, but If they can't even get their act together in the pre-sales phase I don't have much faith in being taken care of if I need support.