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Exercising lemon law on laptop 1

Submitted by Dishwasha
Dishwasha writes "Have any slashdotters had any luck exercising their right to declare their computer a lemon and get the manufacturer to refund or pay for third-party cost of repair?

I recently purchased a brand new laptop for my wife and it has had the same intermittent problem from the beginning. We just received it back from its second repair and in both cases the RMA department performed up to a 24-hour "burn-in" test, declared there was no problem and sent it back even though I specified that the intermittent problem can take up to a week to reproduce. I explicitly asked for the problem part to be replaced for the second RMA and they completely ignored my demand. They have also refused to send me the part so I can repair it myself. I have asked to have this escalated to a manager but have been told they MIGHT call me back and refuse to follow my instructions in favor of their own inadequate troubleshooting steps. At this point I am tired of having my time taken up with this and believe it is unfair to my wife to have her relatively brand new laptop sent off for 2+ weeks at a time.

I am in Texas and understand that each state may have specific laws and procedures for declaring a lemon. I've goggled for Texas Lemon Law and came up with this informative article. It mentions "Texas Lemon Laws ... provide for compensation to Texas consumers of defective automobiles ... and products including ... computers and other consumer appliances and products" yet the rest of the information seems primarily tailored to motor vehicles. If the rules are the same I would qualify for the 30-day test depending on the interpretation of "a substantial problem". If not, I guess I will have to give them two more chances for repair which puts my wife out another month at a minimum without her laptop.

I will attempt to research the legislation myself, but would welcome any constructive tips on making sure all the correct bureaucratic things are done to minimize delays. I would also be interested in hearing of any success stories regarding declaring a computer a lemon and getting the manufacturer to reconcile fiscally."

Comment: Ralph Kimball and Pentaho Mondrian (Score 4, Informative) 129

by Dishwasha (#38707828) Attached to: Ask Slashdot: Changing Career From OLTP To OLAP Dev

The prerequisites to making the switch is first and most importantly having an appropriate business case for OLAP. The second prerequisite is that you've tried doing analytics in a traditional RDMS, perhaps jumped on to the NoSQL bandwagon, and you've failed at it (i.e. success for a little while but then your data eventually brings your queries down to its knees). Don't worry, failure isn't necessarily wrong, it's just you and your team needed the experience before you could make the next leap.

The risks are a knowledge jump in to an OLAP mindset from a traditional SQL mindset. Invest in you and your fellow developer's knowledge. Push back on management and sales when they want more immediate results and let them know that it will take 3-5 months to replace your current system. Do your proper technology evaluations. Learn FoodMart and Adventureworks and let them guide you down the path of good fact and dimension design. Don't snub your nose at Microsoft as they absorbed the company in the 80's that basically pioneered this stuff and made billions, but also don't take their stuff too literally as there are several products out there and some that do things better.

Read The Data Warehouse Toolkit thoroughly and practice using Mondrian which is an open source Java OLAP engine that can sit on top of PostgreSQL, MySQL, and others. Find a good ETL tool rather than trying to write your own at first and don't be afraid to force your internal users to use this tool to create their facts. Don't worry if you don't get it the first time, but keep trying and keep discussing with your fellow developers as it takes a team to work out all the kinks. Later on you'll probably end up seeing how you did things wrong, but hopefully you can get most things right in the beginning.

Comment: Be upfront about your needs (Score 2) 848

by Dishwasha (#38510368) Attached to: Ask Slashdot: Handing Over Personal Work Without Compensation?

It is not very often that a company gets software designed for exactly what their needs are. Put together a decent package, i.e. licensing terms, costs (licensing and buyout), feature list, benefit comparison, maintenance fees. Spend the time and put together an LLC (sole proprietorship would likely be a little too risky in this instance). Don't be lazy and put it in to a nice professional looking folder. You'd be surprised how differently people respond when they receive something that shows some effort and professionalism compared to some guy saying "hey I've got this thing, you want it then give me money". The best part is they already know you and know the quality of your work rather than the line of some sleazy sales guy.

Lastly, don't expect them to buy. Just because you see the need and it may be the perfect product for the company you work for doesn't mean they will want to buy it. At least you will provide a view of a compelling product and you're giving them the opportunity to consider things in a format that they are accustomed to and gives your supervisor something more tangible to give to his/her higher-ups. Don't nag and be sure to do some follow up in 2-3 weeks if you haven't heard anything from them. If they indicate they're not interested, don't bother pursuing, but if they say maybe or better just hold the line and keep following up every 2-3 weeks. Sometimes other cogs in the organization have to spin before a decision can be made and that can take time.

Also don't be unwilling to negotiate. Perhaps you can show them the maintenance fees and say that you'd be willing to waive them with a minor change in job description that fits the necessary duties and a modest raise to make up for the difference in cost (perhaps that raise matches the amortized maintenance cost over a 12-month period...) which would also allow for performing maintenance and minor feature improvement during normal working hours.

Comment: UDK (Score 1) 237

Although I wholeheartedly agree with all the people who are going to recommend Unity (which is also the platform I prefer), you might be better served with UDK when demonstrating to students. I'd say that Unity is a 3d game engine/platform made for programmers whereas UDK is a 3d game engine/platform made for level designers with support for programmers. You can get a lot of mileage from both platforms without much programming, but UDK is specifically designed so you can create an entire game without one stitch of programming (i.e. Jazz the Jackrabbit).

Also, I highly recommend the free training videos from 3dbuzz, here are the ones for UDK and here are the ones for Unity.

Comment: Re:Thoughts on OCFS (Score 1) 320

by Dishwasha (#37904590) Attached to: Which OSS Clustered Filesystem Should I Use?

Since you're such a low UID I'll bother answering your question.

Thank you, this is one of the few valid answers to my primary question which is of actual experience with clustered file systems.

I had already thrown out OCFS2 and GFS2 as possible candidates, but that was irrelevant to my reply. Also currently I am unaware of any non-proprietary hardware or software RAID (mdadm in particular) that supports active/active or active/passive on a shared backplane at any RAID level other than 1 or 0 (i.e. DRBD) and rather expensive and not yet released Areca external RAID controllers. Also I'm looking for whitebox OSS solutions.

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