How to provide managed services to Macs? 1
Submitted
by
Deviant
Deviant writes "I work in a MS-focused IT managed services provider to SMEs (some as large as 200 seats). Increasingly we've been getting requests to introduce Macs or even switch to them. Up until now I have accomodated a few here and there — joining them to Active Directory and pointing Entourage at Exchange etc. I had a client whose Macbook Pro I've supported ask why he shouldn't move his whole 50 seat company to Mac Minis or Macbooks. I dismissed it with concerns around how you'd image/deploy and manage that many Macs. His servers are a bit old as well and he mentioned switching to a Mac server which I've never done and the XServe hardware seems a bit lame compared to the HP DL380s I usually use.
My question to those who deal with large fleets of Macs is this — what are the tools of the trade and how is it done? Can you build one image with all the relevant software like MS Office already in it? Is there a Volume Licence Key for that so it doesn't compain if you can? Can you automatically have Entourage set itself up like you can with Windows Office and a PRF? How do you automatically mount network drives and setup printers? How do you deploy software? I've read a bit about the Golden Triangle of having a MS for AD and Exchange and an Apple server with the machines to provide management — is that really necessary? If I went that route would the Mac Mini server be enough if the MS was doing the heavy lifting?
I guess I just want to take a look down the rabbit hole at just how much we'd have to change the way we do business/solutions to roll out solutions that incorporate a large Mac component. We are very comfortable reselling HP ProLiant MS servers and services and does an all/mostly Mac solution on the desktop solution mean that you really just should go with an Apple server and a total change? Even if you went "All Apple" what tools make a Mac network as easy to manage as a well configured Windows 7 / Server 2008 R2 one?"
My question to those who deal with large fleets of Macs is this — what are the tools of the trade and how is it done? Can you build one image with all the relevant software like MS Office already in it? Is there a Volume Licence Key for that so it doesn't compain if you can? Can you automatically have Entourage set itself up like you can with Windows Office and a PRF? How do you automatically mount network drives and setup printers? How do you deploy software? I've read a bit about the Golden Triangle of having a MS for AD and Exchange and an Apple server with the machines to provide management — is that really necessary? If I went that route would the Mac Mini server be enough if the MS was doing the heavy lifting?
I guess I just want to take a look down the rabbit hole at just how much we'd have to change the way we do business/solutions to roll out solutions that incorporate a large Mac component. We are very comfortable reselling HP ProLiant MS servers and services and does an all/mostly Mac solution on the desktop solution mean that you really just should go with an Apple server and a total change? Even if you went "All Apple" what tools make a Mac network as easy to manage as a well configured Windows 7 / Server 2008 R2 one?"