"The industry is failing to deliver what customers want and in doing so turning people to other, easily accessible means to find what they do want. If the industry looked at pricing and made access to content easier it might well find that its revenues continue to grow and build a healthier relationship with consumers."
"Today, the music industry is fighting back, and making the environment safe for creators and investors is more important than it ever was. We're licensing music widely to sites like iTunes, Spotify and Deezer. This growing digital music business is fantastic for artists and for consumers. Yet it can't survive in a market rigged by illegal piracy. Events such as the US Justice Department charging Megaupload are important developments – not just for the music industry, but for the whole creative economy.""