It would go something like this:
1) File Service Ticket online & Describe Issue.
2) Repair Service comes to pick up or tow the car.
3) A temporary car is left for you to use in the interim.
4) When the car is fixed you get an invoice.
5) When paying the bill, you choose delivery time within 2-24 hours (when you will be home).
6) Car is returned. Temporary vehicle is picked up.