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How Long Should Companies Make E-Bills Available? 299

theodp writes "If you say goodbye to paper and hello to green, you may learn first-hand that no good deed goes unpunished. Try to pay your final Verizon Wireless bill online after switching carriers, for example, and don't be surprised if you get a sorry-Dave-I'm-afraid-I-can't-do-that reply. Other vendors may curtail e-Bill services 30 days after you end service. And a promise of access to up to seven years of paperless statements is somewhat empty if you'll be cutoff as soon as you no longer have an account. With more-and-more companies enticing consumers to go paperless, how long a period of time should the records be made available online? Should it extend beyond the life of an account?"

The two most common things in the Universe are hydrogen and stupidity. -- Harlan Ellison