- I had to get some blood work done today, and the facility uses EPIC. They're using a machine for check-in.
Problem # 1 - Whomever thought that a self-service machine for check-in with a bunch of old people trying to use it needs to be shot. They had a paid employee babysitting the machine because most of the people trying to use it were clueless.
Problem 2 - Even when you're knowledgeable about technology, it's still not easy. You type your first and last name, and then click the button. Fine, seems easy enough. Except once you click the button, the screen refreshes, and it gives you no indication whatsoever that you successfully checked in. The only reason I knew was because the babysitter told me that it went through.
- I decided to download my medical record from the online interface out of curiosity, to see what it looks like. In the file, there was a "human readable" PDF, which used an insane bitmap font that was anything but readable. And looking through the XML file, there was a crazy amount of bogus data (such as fake names and addresses) in addition to my real data.
It all really scares me. Human error is limited in scope, but human error with a technology multiplier (and probably will) wipe all of us out.
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