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Comment: Re:What Is Being Measured? (Score 4, Insightful) 290

by Chaos Incarnate (#39965299) Attached to: Is Gamification a Good Motivator?
I don't think the customer ratings make a useful metric. A customer who receives a response they didn't like ("I'm sorry, but it's not our corporate policy to remove the Internet filter and let you browse porn at work") is liable to give it a poor rating regardless of how well the service rep handled the case.

Comment: Re:Well, a good reason to use other sites... (Score 1) 274

by Chaos Incarnate (#39829665) Attached to: Amazon To Pay Texas Sales Tax
Using a singular SAT test's rank to say their education system is rubbish is disingenuous at best. If you rank the states, somebody's got to come in 50th. They could still be only a point or five south of #1—not a significant difference—and still come in last, but that doesn't mean their scores are "rubbish".

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