Comment: Re:What kind of world... (Score 1) 214
drowning out the remaining 80% of the country who is too poor to be heard.
With pepper spray.
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drowning out the remaining 80% of the country who is too poor to be heard.
With pepper spray.
It never hurts to tell phone monkeys what you do for a living.
It almost never helps, either.
During my phone monkey days at a broadband ISP, it was common for customers who happened to own more than one computer to introduce themselves in the first thirty seconds as "network administrators." Invariably they'd left something unplugged or mucked up a default setting, which made for some frustrating calls when said "network administrator" refused to check the basics. After all, they were "network administrators" and would never make such a noobish mistake.
After enough calls like this, the phone monkeys learned to interpret any statement like "I work on networks for a living" merely as a forecast of how obnoxious the customer was likely to be.*
Now they forward me to a technician.
Little did the network administrators know that they were being transferred back into the regular queue. Where, more often than not, the issue was resolved.
*The real shibboleet was mentioning in the first 30 seconds that you were on a Linux box. That'd get you a real technician every time.
Langsam's Laws: (1) Everything depends. (2) Nothing is always. (3) Everything is sometimes.