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To figure out who to sue, you have to participate in the scam long enough to have an actual transaction processed and then follow the money -- but that's not so simple now. Most of these particular kinds of scams don't accept payment at the telecenter you're talking to. They just install the ransomware on the pc. Then once you're already compromised you have to pay someone else -- through a web site, a wire payment, or some other mechanism that's much easier to hide than just a credit card transaction.
As to people saying "that's obvious" -- what you can intuit and what you can prove are not the same thing. The only thing prove by a "that's obvious" comment is that the person posting it doesn't have a clue.