from what i understand of the definition of "customer", a "customer" means "someone who is paying for a service". here, there's no payment involved, therefore there is no contract of sale. i would imagine that it's fairly safe to say that we're most definitely *not* quotes customers of google quotes.
if on the other hand these individuals are actually _paying_ google for service and are not receiving a response, _then_ i could understand.
Google Play Music. $9.99 a month. I'm sure some people, including Germans, pay for it.