Oh, and sorry 'bout ur mum.
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Oh, and sorry 'bout ur mum.
Or, to put it another way, go ahead and estimate the cost of that paint job. Then build a project plan for it that holds up in the situation I described. I'll be pricing you against a few local shops who are known for quality work; you high has to be competitive or I'll go elsewhere.
This isn't as much of an issue when your client is internal to the company, but that was clearly not the case in my analogy.
That doesn't negate the fact that people will still insist on changes, no matter how careful you are in communicating issues you find in their requirements and getting clarification before starting work. You're absolutely right, though; many people don't know how to handle it when it happens.
Honestly, I was hoping you'd tell me it was easy. This is one of those instances where I'd jump for joy while screaming at the top of my lungs "I WAS WRONG! I WAS WRONG! THANK YOU, LORD, I WAS WRONG!" Not that I have a use for it at the moment, but it's come up in the past and I'm sure it'll come up again in the future.
Or were you going for funny? in that case, yeah I'll grant you that.
I'll drop you an email in the AM, I really should be asleep right now.
Most of the delays I encounter are caused by someone else; either the need to refactor someone else's shit code (that I wasn't allowed to review before providing an estimate, of course), delayed approval for the work, delayed access to resources, any number of external forces. Very rarely do I exceed my estimated *hours* for a project unless changes are requested (but then I'm not exceeding the estimate, either, since I make the client either agree to a new estimate or accept a refund of any portion of their deposit not already applied to the hours I've worked), but all too often I find myself completing projects well past their due date because some resource wasn't made available to me until after that date had lapsed.
Fortunately, I foresaw that unforeseen things would happen when drafting the boilerplate language of my SoW and covered all of those cases. I go over the entire SoW with my clients before starting a project and make sure they know what the triggers are for a re-quote, what will cause the project to be delayed, and under what circumstances they're entitled to a refund of any deposit they pay (e.g. if they back out of the project once I've started work, I'm deducting my hours from that). As a result of that, and perhaps a bit of luck, I haven't had any disputes over project scope, budget, or timeline, and the one client I did have back out of a project simply said they no longer had the budget (they were being sued) and told me to hold on to the remainder of their deposit as they'd be back to finish the project after they lawsuit ended, hinting that, even if that didn't happen, the small sum would make no difference going forward (of course, I'm sitting on that money for now, and if they fully back out of the project I'll insist that they either accept the refund or sign a document releasing the funds to me).
That was one thing that really pissed me off when I was working for someone else; I had no control over external interruptions or delays and it was usually the person interrupting and delaying me who was holding me accountable for all of them. I'm not out to scam anyone, but I always felt like I was when dealing with my previous employer.
Paint my car black.
So you do all the prep work, car's primed with a dark primer, black paint is mixed and ready to go, then this change request comes in:
Paint my car white.
Well, now you've wasted the paint you just tinted black, and you can't paint white on top of dark primer (well, you can, but you need many more coats), so you've got to redo the prep work. That means waiting while the primer fully cures, so you can sand it off properly; otherwise, it'll gum your sandpaper. then re-prime, then you can paint. Assuming you don't see
Paint my car forest green.
in the meantime.
That was one word. Yes, one line matters.
The rules are eight pages. However, the details with respect to forbearance, the regulations from which we will not be taking action—that alone is 79 pages. Moreover, sprinkled throughout the document, there are uncodified rules — rules that won’t make it in the code of federal regulations that people will have to comply with in the private sector. On top of that, there are things that aren’t going to be codified, such as the Internet Conduct Standard, where the FCC will essentially say that it has carte blanche to decide which service plans are legitimate and which are not, and the FCC sort of hints at what factors it might consider in making that determination.
Okay, let's break that down:
The rules are eight pages.
Pretty clear. Rules = code. 8 pages of rules will be codified.
However, the details with respect to forbearance, the regulations from which we will not be taking action—that alone is 79 pages.
An additional 79 pages of rules that could have been codified won't be. Can they be later? Sure, whether they were in this document or not, they can always be written and voted on later.
Moreover, sprinkled throughout the document, there are uncodified rules — rules that won’t make it in the code of federal regulations that people will have to comply with in the private sector.
Oh, look, more rules they considered, but that didn't make it into the 8 pages that will be codified.
On top of that, there are things that aren’t going to be codified, such as the Internet Conduct Standard, where the FCC will essentially say that it has carte blanche to decide which service plans are legitimate and which are not, and the FCC sort of hints at what factors it might consider in making that determination.
Even more things they talked about that didn't make it into the 8 pages that will be codified.
For reference, to codify means To turn into law.
In short, it's 300+ pages of shit they discussed before arriving at the 8 page subsection of the existing Title II that will apply to internet services. We don't get to see the 8 pages of stuff that does apply, or the 300+ pages of discussion that does not, just yet; however, a reasonable person can probably guess which of the 33 pages of Title II might have made it into the applicable 8 pages.
That said, I wouldn't expect you to have that ability.