Rackspace is the most *horribly* run hosting service of all time. I could go on for hours and hours and HOURS describing how inept and incapable they are.
From months to source SSDs, to providing horrible support, and utter incompetence on the part of their staff... I mean, they're HORRIBLE! Just plain horrible. If any of their automation breaks down? Well, good luck getting help FAST. I mean, if a VM move fails, well.. maybe you'll get help in 24 *hours*.
Maybe. If it's the weekend, well.. or at night... well, after all, people only use the internet during the day!
And if anything is even slightly outside of the box? Good luck with that!
No, no, no. Not to mention, expensive. I was saddled with these boneheads when a PHB decided they were a great idea! Meanwhile, they take MORE time out of your day, than just maintaining hardware servers in a data center, because if anything goes wrong?
Well, emails, calls, conferences, blah blah blah. In 1/10th of the time it would take for rackspace to fix ANYTHING, I could just tell a traditional data center to reboot my box, or install a new one.
Hell, I've had VMs@Rackspace that were HUNG, that would NOT respond to the web console reboot command. TIme to get that fixed? HOURS. Christ, just GET IT FIXED.
And cost? COST! PHB made me use these boneheads. We leased two Dell R720s. For the cost of 3 MONTHS worth of the lease, I could have bought a better equipped R720! Or, hey, maybe TWO Supermicro servers!
Rackspace is a time sucking hole in the ground. It's "expert" admins will suck your time away. Hell, I had to put off dozens of projects, whilst I dealt with their constant and continual fuckups, the phone calls, the emails, the explaining to them how to fix simple thing!
Heck, don't even get me started with Rackconnect, good god. Worse, buggy as hell as it is (or at least was), they had all sorts of problems with their automated iptables scripts. I snag it, debug it, and realise that some conehead there can't write simple bash...
Report the fix...
And am still suck with months, I repeat MONTHS of their script being used on my boxes, with no way to replace it (it was scp'd in on boot), and therefore broken firewall rules all over the place. MONTHS, when I provided them with a fix! A ONE LINE FIX AT THAT!
No, no, no, no, NO they are horrible, stay away, run the other way, my god stay the hell away from Rackspace, the most useless company on the planet!
If any of you, I repeat ANY of you want more detailed info, please let me know.... I hope they burn in flames as they go down into a tarpit in hell!