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Submission + - Subversion - Developer or Administrator Tool? 7

Bipoha writes: I'm a system administrator. Recently a developer accidentally "deleted" 262 items from a project in the Subversion repository, and asked for "guidance" in an e-mail to his project manager of which I was carbon copied. I never had to recover files in Subversion, so I researched, tested and documented the steps in a Sunday e-mail to him on how to recover the files. Monday morning came, and it wasn't resolved, so I sat down and fixed it in less than 10 minutes using the steps I submitted to him via e-mail. He claims I was "passing the buck" by giving him instructions instead of fixing it. My question is, "Where do our respective roles begin and end?"

To do two things at once is to do neither. -- Publilius Syrus