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In early January I ordered a book called "Groovy In Action" from them, which they claim is "In Stock". But after I ordered, I noted that the delivery estimate slipped to March 21-23, 2007.
I figured that it just really wasn't in stock — it was a small glitch of some kind in their huge system. But when I tried to cancel the order on the web, its status was "Shipping Soon — We are preparing these items for shipment and this portion of your order cannot be canceled or changed."
Well, I've heard of slow shipping, but I figured that NOBODY could be that slow. So I sent them a note asking what was going on.
Here's what I got back:
I have researched your order and see that it has entered the shipping process . We were able to ship your package in advance of the date estimated on our web site. Your actual ship date is March 18, 2007. We have prepared in advance to ship your order, so we expect your order will arrive within March 21, 2007 — March 23, 2007 or you will get before.
I have researched your order and note that it has been shipped via USPS. There is no tracking number available for this service.