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Journal: I am a masochist 5

Journal by gmhowell

I'm a masochist. No, not of the sexual variety. Of the slashdot variety. For some reason, not only do I still continue to read this site, I click on links to stories about cars and phones. The raging stupidity and arrogance is amazing.

And yet I come back.

User Journal

Journal: Well, that about wraps it up for e-trade. 2

Journal by jcr

E-mail to Neal Martin, E-trade's vice president of customer service:

Well Neal,

I doubt that this message will actually get to you personally, but what the hell.

After the fracas over the last few weeks in which e-trade failed to issue me a second ATM card, I finally got around to transferring the bulk of my shares to a competent broker.

The automatic mail from e-trade notifying me of the transfer included this paragraph:

E*TRADE strives to achieve best in class service and is focused on meeting all of your financial needs. We would like to understand your reason for your transfer out and see if there are any improvements we can make to serve you better in the future. If you have the time to discuss, please call us at 1-800-ETRADE -1 (1-800-387-2331).

The fact is, after going around with your underlings a few times on my requirement for a second card, and having told each of them several times that this was a deal breaker, I know that the claim that youâ(TM)re âoestriving to achieve best in class serviceâ is nothing but marketing drivel. Indeed, my direct, personal experience has shown me that my business isnâ(TM)t important enough to get on the radar of anyone who would actually solve the problem.

I had already planned to find another broker, but the thing that made me hurry up and do so was receiving your oh-so-thoughtful gift of an e-trade gym bag. So, after refusing my very simple request, you apparently assumed that Iâ(TM)d be satisfied if I just got a bag to advertise an incompetent financial institution to my friends.

Looking at the transaction log, I see that e-trade has charged me $25 for the privilege of taking my property elsewhere. Now, Iâ(TM)m sure you have something in your fine print that allows you to do that, but itâ(TM)s still kind of shitty on your part. Given that youâ(TM)re not even capable of issuing two cards on one account (as you had done for the previous decade or so), waiving that fee is probably entirely beyond the capabilities of the fifth-rate keyboard monkeys in your so-called âoeIT departmentâ, so you can go ahead and keep it. Iâ(TM)m getting a nice welcome gift from your competition, which I didnâ(TM)t even ask for.

Would you like the gym bag back?

-jcr

User Journal

Journal: Even less impressed with E-Trade. 3

Journal by jcr

Got this from some minion at E-trade, since the VP I wrote to was apparently too busy to answer a customer personally:

Good Morning Mr. Randolph,

We received your email inquiry to our VP of Customer Service, Neal Martin on 8/5/13. We regret that we are unable to accommodate your request for two ATM cards for your account. We appreciate your feedback and it has been shared with management and our product teams for review. If you have any additional questions or concerns feel free to contact me at [phone number deleted]

Thank You,

[Name redacted]
Corporate Support Manager
Alpharetta GA
E*TRADE Securities LLC
[phone number redacted]

Manager? Yeah, right. In a functioning company, a manager is someone who takes the initiative to solve a problem.

I left the VP's name because he fully deserves to have this come up when someone googles him in the future.

My response:

[redacted],

You might mention to Neal Martin that when a customer responds to an email message that has his name on it, itâ(TM)s rather poor form to pass the buck to someone else unless that other person is capable of solving the problem.

I was a more-or-less satisfied customer of E-trade for over a decade. I will be transferring my assets to another broker in the near future, as soon as I determine which of your competitors can demonstrate the competence that E-trade has abandoned.

-jcr

User Journal

Journal: Rather unimpressed with E-Trade today.

Journal by jcr

I've been a customer of theirs for over a decade, and I've had two ATM cards for the same account for many years. Recently, I needed to cancel one of the cards and instead of just replacing that card, they cancelled both of my cards. I just sent the following message to Neal Martin, VP of customer service at E-trade.

Neal,

I got a call from one of your employees this morning, Meagan something, who told me that after looking into it she wasnâ(TM)t able to find a way to issue a second card for my account. Her suggested workaround was that I should open another account, and get an ATM card for that account.

So, because of your IT departmentâ(TM)s refusal to fulfill a very simple request, E-tradeâ(TM)s âoesolutionâ is that I should give you MORE of my business, and incur whatever additional costs are associated with having a second account. Not to mention that using a second account means that if I lose a card while traveling, Iâ(TM)ll either be dead in the water for a day while funds get transferred to that second account, or Iâ(TM)d have to have money parked in that second account already.

Now, Iâ(TM)m a software engineer myself with a fair bit of experience in financial systems. In my Wall Street days, I worked at JP Morgan, Salomon Brothers, and UBS/Warburg. I know that there is indeed a way to solve the problem at hand, even if it requires manually editing a database to make it happen. If my business is important enough to you, youâ(TM)ll direct your IT department to do so.

In the meantime, I suggest your inform all of your employees in customer-facing roles that âoesecurity policy" is not an excuse for incompetence.

-jcr

The message above was a follow-up to this one:

Hello Neal,

I have been an E-Trade customer since 2002 or thereabouts, and I currently have about [redacted] in assets on deposit with e-trade.

Iâ(TM)ve got to say, Iâ(TM)m on the verge of taking my business elsewhere and itâ(TM)s because of something that should be trivial for you to solve.

Iâ(TM)ve had two debit cards for my account for a decade or more, and Iâ(TM)ve just been told that I can only have one now. This doesnâ(TM)t work for me, because I travel quite a bit, and I like to keep one card in the safe in my hotel room, and have the other one on me. If I lose a card while traveling, I do not want to be stranded without a way to access my funds.

Yesterday, I spoke with a representative who told me that he had figured it out and was sending me an additional card, but this morning he called me back and told me that he couldnâ(TM)t do it after all. Just now, I spoke with another representative from your âoeCorporate Relationship Managementâ team, and heâ(TM)s looking into it.

Iâ(TM)ve generally been happy with E-trade up to this point, but if you canâ(TM)t issue me two cards as before, itâ(TM)s a deal breaker. I hope you get this figured out.

Also, donâ(TM)t put your name on an e-mail address that doesnâ(TM)t go to you directly. Itâ(TM)s insulting.

-jcr

The upshot is I did some shopping around and found that Scottrade's fees are lower than E-trade's. The first brokerage company I find that can issue two cards on one account will get my business.

User Journal

Journal: Another interesting stint at Apple. 5

Journal by jcr

For the last two years (almost), I was back at Apple working on the UI frameworks that the ProApps and the iApps use to give them their distinctive look. Interesting work, nice people to work with, and now I can say that there's some of my code in most of Apple's Pro and consumer apps on the Mac.

To everyone in PhotoApps, ProApps, Frameworks, and Dev Tools, thanks much! I enjoyed working with you.

-jcr

User Journal

Journal: Keystone XL Pipeline Will Raise Gas Prices for US Consumers

Journal by PopeRatzo

Unintended consequences:

http://www.consumerwatchdog.org/sites/default/files/resources/keystonexl_cwd.pdf

There is no shortage of available crude oil, domestic or imported, in the
United States, and for the last few years there has been a glut at the nationâ(TM)s
largest crude oil terminal in Cushing, Oklahoma. Canadian tar sands oil
would be processed for greater use in the U.S. only as other imported or domestic
sources are reduced. Replacing Mexican oil with Canadian oil would
only trade the closer source for the more distant.

User Journal

Journal: Does anything work anymore? 3

Journal by gmhowell

Does anything around here work anymore? I go to the zoo.pl page (uid changed to mine to protect the guilty) to try to change friend/foe/neutral status, and I get:

OK

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, admin@slashdot.org and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.
Apache/2.2.3 (CentOS) Server at slashdot.org Port 80

I have to click in three different places to find the right link to let me do a JE.
I was gonna give a laundry list, but fuck it, it's just pissing in the wind. I figure Dice was able to buy it for, what, the price of one week of coffee at Starbucks?

User Journal

Journal: Energy Industry Under Attack from Green Terrorists 5

Journal by PopeRatzo

"Just the other day, Duke Energy CEO Jim Rogers said, 'If the cost of solar panels keeps coming down, installation costs come down and if they combine solar with battery technology and a power management system, then we have someone just using [the grid] for backup.' What happens if a whole bunch of customers start generating their own power and using the grid merely as backup? The EEI report warns of 'irreparable damages to revenues and growth prospects' of utilities."

Solar Panels Could Destroy U.S. Utilities

User Journal

Journal: Ohio Sec'y of State Installs "Experimental" Patch on Voting Machines 1

Journal by PopeRatzo

Days before the US presidential election, the Ohio Secretary of State (Republican) directed that an "experimental patch" be installed on voting machines in 39 Ohio counties. Federal law makes it illegal to make any changes in hardware and software to election equipment without it being tested and certified by the Federal Elections Commission. [NOTE: if Brad Blog is not "notable" enough of a source for you, this story is being reported in many other media outlets.]

You Slashdot readers are supposed to know a little something about software and patches and security. What do you think? This sound like "best practices" to you? By the way, John Husted, the Ohio Secretary of State who ordered this "patch" installed, is the guy who tried to stop early voting in Ohio and then told his county clerks to ignore the federal courts when they issued an injunction to put those early voting dates back in place. He's also one of the Republican officials who claimed that the proposed voter ID laws and purges of voter rolls would "deliver" Ohio to the Romney campaign.

I'm a little curious about what any sysadmins who read this and support Romney think of this move.

User Journal

Journal: Militarizing the Olympics

Journal by PopeRatzo

Jeremiah Cornelius has covered this story, but if you haven't read this article about a journalist who infiltrated the G4S security firm, the private company to whom the security for the London 2012 Olympics has been outsourced, go take a look. It just gets worse and worse.

It's a pretty stunning story, not just the plan to evacuate London, not just the 200,000 body bags that were ordered, but the level of incompetence that G4S has shown thus far.

Ben Fellows, the filmmaker and journalist who went undercover as "âoeLee Hazledean", has recently revealed his true identity when the complete blackout on his story by the mainstream media, and other irregularities, have made him fear for his life.

The great Swedish alt-blogcasters Red Ice Radio also have some pretty shocking coverage (warning: includes some rather out-there material, but still interesting). In their 2 1/2 hour special, they get opinions from some pretty impressive people, but also from some, shall-we-say "less conventional" characters like David Icke. But even those interviewees have some fascinating insights (I happen to think Icke is not nearly as loony as he is portrayed). Depending on your tolerance for challenging consensus reality, YMMV.

User Journal

Journal: The Job Creators 14

Journal by PopeRatzo

As any Libertarian will tell you, there's no reason a CEO shouldn't be paid 2000 times the amount of an average worker, because they're worth it.

Keep that in mind when you read the story of Progress Energy CEO Bill Johnson. It's a tale of how mistreated the 1% are in Obama's America:

When Duke Energy announced its merger with Progress Energy last year, the two companies agreed that Progress CEO Bill Johnson would assume the same position at the combined company. So he did: On June 27, Johnson signed a three-year contract to helm Duke. When the merger went into effect on July 2, he assumed the position of CEO.

        And then, on July 3 at midnight, Johnson resigned

As the article tells us, Bill Johnson was forced out by the board after the merger, but just imagine the job he did in that one day as CEO when you read about his compensation package for that 24 hours:

Despite his short-lived tenure, Mr. Johnson will receive exit payments worth as much as $44.4 million, according to Duke. That includes $7.4 million in severance, a nearly $1.4 million cash bonus, a special lump-sum payment worth up to $1.5 million and accelerated vesting of his stock awards, according to a Duke regulatory filing Tuesday night. Mr. Johnson gets the lump-sum payment as long as he cooperates with Duke and doesnâ(TM)t disparage his former employer, the filing said.

Under his exit package, Mr. Johnson also will receive approximately $30,000 to reimburse him for relocation expenses.

Well, thank God for that $30k in "relocation expenses". Renting a U-Haul isn't cheap.

Like the saying goes "The rich are different than the rest of us. They are completely without shame." I want to know what the board of directors was doing the day this benefits package was approved.

But remember, according to Mitt Romney, Bill Johnson is a "job creator". Except, during the 24 very busy hours that Johnson was CEO, he laid off 900 workers. I wonder how much that comes to per laid-off worker?

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