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This clumsy assault which you've thwarted with your technical prowess, and all of its sibling assaults in this diversionary and dissipative battle, are not the war however. They know they can't win the technical battle, so of course they will not even set foot on the field. They will say "We tried to build a secure network, but we've been continuously thwarted in our every attempt. Now we need to go after these [insert scary moniker]." The next phase will be increased and targeted criminalization. This phase is the building of the case in support of the draconian laws that are to come. It's difficult to take away people's freedoms for no reason. It's easy to convince people to give them up voluntarily in exchange for security. Especially for security from mysterious threats involving forces that they do not understand (eg. technology). By feigning technical restriction, they are drawing you out so that you might build the case against you yourselves. It's classic battlefield tactics--use your enemy's strength against them.
This war can only be won by defeating the enemy's ability to create legislation against freedom. Since it is the public's ignorance that will make this possible, the battleground of education is where this contest will be decided. Unfortunately, that particular topic is deep behind enemy lines and well nigh unassailable.
The order was created in the computer either by the checkout scanner or by the automated form on the website. The order was filled and shipped by an automated warehouse (In our warehouse, even the pallet trucks are tied into the system and automated. It's a little unnerving to see these unmanned trucks just whipping big pallets of raw materials and finished goods to and fro in the factory.). The invoice was automatically kicked out in a billing batch run and mailed. No human ever laid eyes on it or had any knowledge that your order ever existed.
Think about that.
It's not like you can call them up and complain to the person that made a certain determination. They hire people off the street to sit in the call center and read what's on the screen. If you owe $50, it's not because someone looked and evaluated the situation. It's because that's what the computer says you owe. If the computer had said $55 instead--THAT WOULD BE THE REALITY.
All that remains is for the computer to become the final arbiter. Not being able or allowed to question or even review the automated data is precisely how that will come about.