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Communications

The View From the Ground At an Indian Call Center 214

A feature story in Mother Jones gives a fascinating inside look at what it's like to work in a Delhi call center. In this area alone, says the author, "100,000 call-center agents make their living selling vitamins to Britons or helping Americans troubleshoot their printers. I am almost certainly the only one who acquired his conversational skills accidentally — by being born in the United States." The slots at the call centers are limited and highly sought; the training is intense, and the infrastructure is poor.

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