Seriously, I make a living off ex-geek squad customers. I run a small one-man computer repair / virus removal business. Can't tell you how many PC's I fix and find Geek Squad fingerprints all over it. One lady called me in a panic because GS had quoted her $1300 to "repair" her unbootable PC ( new Motherboard, new hard drive, new RAM ( WTF?) and a new power supply.. I fixed it for a flat $75 by running chkdsk on the drive and cleaning off the virus. She's still my customer to this day and I've easily made a grand off her over the years, migrating data, removing new malware and viruses as they come up (gotta love teens )
I have a simple business model that geek squad can't compete with.
1) I do it better for less. I pick up and drop off too, if you dont want me to stay at your place and work on it rt.
2) I WARRANTY all my work- ie: if for whatever reason you aren't satisfied, I'll make it right, NO CHARGE, no argument and no hassle.
3) you get ME every time you dial my business number, not some kid that worked the fry basket last week. I can rmember the ongoing issues with your stuff.
4) this is the biggie: I will do everything I can to recover your data, BEFORE I format it and reinstall. Even if I have to spend an extra hour with a ubuntu bootable disk picking it off the disk and putting it on a backup drive.
I've around 350 regular clients, some have been with me for 7 years. They're my bread and butter. Most of them despise GS, and by extension, Best Buy. Customers have a long memory for getting screwed.