Comment Re:Lowest customer satisfaction rankings (Score 1) 434
Well, in the past, lots of people have pointed out that Comcast is essentially a monopoly in places, so, it's not like they're competing with anybody.
They simply have no incentive to spend money. They've got all of these customers now, and spending money on infrastructure isn't going to make them any more money, so why do it? Upgrading is just straight cost, and without a benefit to them, why do it?
The very cynical answer is that until they're more or less forced to upgrade, they have no incentive to. They make money by overselling a service -- the closer to maxed out the service is, the more money they make. They don't really care about you, they care about their profits -- they're not gonna spend profits just so some people have a faster connection.
And, they're not going to give up on the revenue of having people co-locate with them, so they're doubly uninterested in fixing their capacity issues.
Welcome to the "free" market, it isn't really about customer choice and value -- it's abut maximizing profits and giving you the least amount of service they can get away with. This is a perfectly logical situation when you look at it from their point of view.
This is very true. It's effectively how Capitalism and the free market are supposed to work. Comcast isn't doing anything wrong from that standpoint. However, another poster noted that they have what is effectively a granted monopoly of duopoly, as there can usually be only a limited number of cable cos in one area. But, there are choices. In chicago, I can get ATT, RCN, Comcast, or DirecTV. RCN is my choice, but they certainly aren't perfect. And Comcast in my area isn't even locking you in with a contract, so after reading this, everyone in Chicago *could* just leave in droves. We're a lazy consumer population is what is the biggest problem.