Comment It depends on whether the customer is a prick (Score 1) 303
If the customer knows an error has occurs and refuses to resolve the error in good faith, they are being a prick. It is one thing is the vendor is playing bait and switch, and another if a real error occurred. In my mind it is a golden rule situation. With thew narrow profit margins that retailers have these days, a loss like this can be catastrophic. What goes around comes around. When there is an error involved and the customer insists, I think it is a form of theft.