Comment Messaging problem hiding as a whiteboard problem (Score 4, Interesting) 164
The problem you're having isn't a whiteboard issue. It's not technology. It's that you're only getting half the message.
You may not be aware of it, but person-to-person communication is extremely high bandwidth. It's so high that we rarely even recognize the component parts of it, and only come up with little more than a mux generalization, like "they're angry" or "they're unsure". Our minds look at someone's stance and posture, at the speed they're blinking, where their eyes are looking, whether or not there's a nearly imperceptible pause when they're about to say certain words, subconscious muscle tics, and so on, and it passes through this great big neural net and some sort of amazing transformation happens and we get discrete knowledge out the other end. What's more, what they're doing is always going to partially be a response to what we're doing; we're providing real time feedback and both of us are adjusting ourselves accordingly. We're so good at it, that about 5 words into an introduction, we can usually tell if someone likes us or not.
On the other hand, a digital whiteboard, even with audio and video, we can't attempt to get this nuance or the feedback response that a person-to-person meeting allows. There's no way to send that much information successfully.
That's why no digital whiteboard will ever beat the real thing. Because these solutions do not allow you to see each varied nuance and react to them, and allow the other parties to do the same in turn. That's why a person-to-person meeting takes 5 minutes to cover what would go 30 minutes in a phone call. Or why video calls always seem to take far more time than you've allocated. That's why all those business types are always doing face to face meetings and ignoring 90% of our technical advances down here in the trenches of engineering, where we're trying not only to solve a problem with technology poorly, but we're not even aware of what the problem actually is.
Let me sum it up for you; there is no technological replacement that comes close to the clarity and efficiency possible - and likely - in a face to face.