Comment Android Market Problems (Score 5, Interesting) 614
I tried to read all of the posts to see if someone else mentioned it, but didn't see one that did. Aside from the problems with Google Checkout not being widespread, there is a huge problem with the functionality of the market. At least once a month I get an email from someone that says they bought my app but the download would not complete. They demand their money back from me. This is annoying for two reasons. One, it is entirely possible that their order was never charged. If you look over your checkout account, there are several attempted purchases every single day that didn't go through. It happened to a friend of mine that tried to purchase one of my apps, and I know there was money on his debit card. This is a lot of money in lost sales.
The second reason it is annoying is because I am being wrongly blamed for Google's incompetence. When customers complain to me that an app they purchased wasn't downloaded, it is the equivalent of buying a PS3 off of Amazon and complaining to Sony that Amazon never shipped it. I've never once gotten a support email from an iOS user about the same issue. And over a two year period there have been dozens from Android users.
Google also has MUCH less developer support than Apple does. They simply do not care about us or our opinions. Period. They seem to view the market as an after thought as well. Why should I make them my primary platform under those circumstances?