Comment Clearly Explain the Remote Wipe Policy to the User (Score 1) 446
I suspect many of the misgivings about remote-wipe policies have to do with the clarity of explanation. Explain to users clearly what ‘remote wipe’ means, and what they can do to protect their data.
Just today, I wrote a new document for our users about our remote wipe policy and how, with iOS 4.2, they can too thanks to Find My iPhone. Here’s what I wrote, under the heading ‘A brief but important note about your privacy and data:’
“It’s important you know that the locating feature of Find My iPhone is tied to your own, personal Apple ID. This feature is not accessible by anyone else in the company, including the IT department, and cannot be used to track or determine your location. We respect your privacy.
“On the other hand, the IT department can immediately erase your iPhone’s data should it be lost or stolen. This would cause everything on your iPhone to be erased, including pictures, music, and apps — not just company data. Therefore, we recommend you connect and sync your iPhone to iTunes regularly to ensure that any personal data on your iPhone is backed up.”
Companies have a right to secure their smartphones —there’s a lot of data on them. End users have a right to protect their personal, non-company data. These are not mutually exclusive. Can we agree?