You can change your key, but everyone is made AWARE the key has changed and you have to INFORM them why it changed and for what reason and they have to accept it or not.
Or, someone else changes the key, MITM's the site, injects a brief explanation of why the key was changed into a banner on the page (oh, but you have to accept the new key in order to see that, assuming the site uses SSL everywhere as it should) or spoofs an email with the explanation, or spoofs a social media campaign with the explanation, whatever.
Maybe they target an individual user, that user gets the spoofed email and sees the spoofed tweets, and accepts the new key. Company would never be the wiser, since no fake notices would go out publicly, and the user, well...
This would work for you, this would work for me, hell it'd work for a handful of people here, because we know to spend longer than the time it takes to click "OK" to investigate these things. The real problem with your solution is that 99.999% of users either don't know to do that, or simply don't think it's a big enough deal to warrant actually doing it. You think it'd be a better situation based on your experience with a few competent and security-minded people, but the reality is we're the minority and the situation would end up much worse as a result.
but it does mean that the terrorist has to improve his security hygiene to remain undetected.
And what happens when they do? Why actively encourage them to make themselves harder to catch?
the key you received in 2005 is the key you use in 2015
Unless the other endpoint was compromised at some point and legitimately changed their key as a mitigation measure. Solve that problem and we'll be in agreement.
The images he shows prove that there are serious bugs in the T-Mobile data tracking. Different places in their software makes different claims about the usage, and their own support workers can't even make enough sense of it to read the usage off the screen accurately.
My take in it is that you're admitting that the information the rep has may be incorrect. That doesn't make the rep a liar when he recites that information, it makes the information incorrect. Or, maybe, the information available to the customer via the customer portal is incorrect; the poster you were replying to wanted to see the iPhone's data usage report, likely, to verify that. It's not entirely unreasonable, when you suspect an inaccuracy in one data source, to refer to one or more other sources to confirm.
you made a faulty claim that my opinion isn't even able to be considered
I did no such thing. You're stating your opinion, that all call center reps lie, as fact, by trying to tell me that it's an industry-wide standard, that they're trained to lie, as though that's a fact. You can't have it both ways; it can't be both your opinion and a fact. You can either provide reference material for your claim, which would make it a fact, or let it rest as an opinion and quit trying to frame it as anything else. As it is, until right here, where you refer to it as opinion, you've been framing it as fact and have, thus far, been able to back it up; and I do refuse to consider "facts" without proof, especially when I have plenty of experience telling me there's no factual content contained within.
You're as entitled to your opinion as I am, I simply prefer to have my own.
When the person on the phone doesn't know the answer, but they claim to know it and guess, and are wrong, that isn't a misunderstanding. That is somebody telling a lie. That they know the answer is the lie.
Actually, I did address it, I just didn't mention it at the time. I'll just copy and paste the approriate portion of my other reply:
the rep is, in fact, most likely seeing what he says he's seeing in the support portal; that information likely does disagree with the customer portal. One portal is probably displaying incorrect information. Maybe both are.
Now, I color myself quite the cynic, and my friends tend to agree, but your level of cynicism makes even me blush. I'm not even going to touch the comparison to Comcast because, you're right, T-Mobile's not Comcast. You'd think after 30+ years you'd have learned how to form a reasonable argument.
'm over 30, and I know at least a little bit about what I'm talking about.
ME TOO!!!!!! YAAAAAAAAAAAY! I guess, then, the question is who should get off whose lawn, right? If that's the best qualification you've got, I think we're done here, but I'm bored at the moment, so I'll continue anyway.
If you look at the actual accusations and the screen shots...
...you see one user's claims and the user portal. What you don't see is what the user actually said to T-Mobile, or the customer service portal, both of which likely differ from what we (barely, thanks to the color scheme) see on that page.
That you're a fan of their service overall tells...
...me that you're making assumptions. I'm giving them the benefit of the doubt not because I'm a fan[1], but because my past experience with them indicates that the rep is, in fact, most likely seeing what he says he's seeing in the support portal; that information likely does disagree with the customer portal. One portal is probably displaying incorrect information. Maybe both are. And it'll get fixed just like each of the examples in my previous post. If I'm wrong, I'll gladly eat those words, but something tells me we'll never know how this story ends; I full do not expect this random blogger to update the story if T-Mobile fixes the issue, but I won't be surprised if they complain again next month if it's not fixed yet.
And if you were close to my age...
When did you graduate, friend?
[1]: I'm not, I could leave at any moment as I have no obligation to them, no ETF, phones paid for, etc... I don't because there's not a better option for me at the moment. I left AT&T at the drop of a hat, after 13 years of excellent service (a hint as to my age, I left AT&T 2 years ago, almost to the day; please check your assumptions at the door), when a better option came along and I'll do the same with T-Mobile if it happens again.
"Experience has proved that some people indeed know everything." -- Russell Baker