Comment Re:Incredibly useful human group dynamics experien (Score 1) 272
Had exactly the same thing happen for me a few years back. 5 minutes of aftercall/wrapup work at the end of each call, but got through more calls than others by being better at my job. Was left with a higher percentage of aftercall (translated as non-productive) work at the end of the day than the idiots taking 3 times as long to complete calls.
I was working for a UK government department.