"Comcrap screwed me again. I couldn't get them to reverse this charge."
"Why do you do business with them anyway? You regularly call them things like 'comcrap' and are complaining about them constantly. Why not move to another carrier?"
"I'd love to, but they're the only game in my part of town."
(after a few minutes of research) "No they aren't, you have Qwest Fiber available in your area. Why not switch to that?"
"Well, Comcrap is faster. They offer (some speed) and Qwest only offers (some slightly slower speed)."
"Ok, do you really understand what those speeds mean? How much faster is your pr0n going to download at, for instance, 15 Mbps vs 30 Mbps? In real minutes."
"30 is twice as fast."
"That's only the top peak speed possible from the connection. The actual speed can and does vary wildly. Besides, the speed at the head end of the service you're accessing is much more significant."
"I've had comcrap for six years."
"And you've HATED every minute of it! You haven't called the company by its real name in all of that time! You're regularly telling me how they promise a discount and then don't give it to you, or charge you for stuff you haven't ordered, and how you can't get any charges reversed. What the hell?"
"I got a good price on the bundle."
"You never answer your home phone! And you only watch stuff you've illegally downloaded."
"I don't like commercials."
"Ok..." (deep breath) "So, let's summarize. Of the three services you're currently paying for, you only commonly use one of them (internet), so despite the great deal you got on the bundle, any cost you're paying over and above internet is A WASTE OF MONEY. And the company regularly busts your chops. Yet you stay with them. Are you an abused spouse?"
...the conversation doesn't go well from there.
This is only slightly paraphrased from a real conversation. The conclusion I've drawn from speaking to comcast subscribers is that some stick with it under the impression that they're "getting a deal", and some because they have been sold on the idea that "it's the only game in town", but I suspect that some people just like to have something to complain about.