I don't know why that was modded "Flamebait", maybe by a fanboy? Because what he says is true:

I thought it was just my perception while in the store. Well, over christmas I talked to my sister and her husband, (two of the most non-tech savvy people I know, a marketer and a lawyer.... I know). I assumed, being the slave to fashion that my sister is, that she'd have bought an iPhone right when they came out.

Instead, it turned out that both of them commented on the attitude of the Apple store sales people. They went in to buy her an iPhone, and the sales people all had this arrogant attitude about them using windows machines, etc. They were both really put off and left. Mind you - they were prepared to buy an iPhone and possibly a computer that day, and they walked out disgusted.

So 2 months ago, my sister's marketing company bought her a new Apple, and she told them she didn't want it. They gave it to her anyway, and it's been sitting in its box unopened ever since. She went out and bought a 'regular'[sic] laptop with her own money.

Now I'm not saying this to flame or bash Apple. I'm only relating this because Apple should understand that they're losing sales this way. The arrogance probably works to pick up egocentric people to whom a computer is a status symbol, (what's with that?), but they're alienating people who just want a machine to work. It seems that this is the crowd they should be trying to cater to, with all their "it just works" advertising.

If this self-righteous attitude isn't what Apple wants to portray in their stores, then they need to clean house a bit. I've noticed this same thing in a nearby west coast Apple store, and the above story happened in a NY Apple store. If this is the attitude they want to portray, (and I suspect this to be the case,) they're doing a stellar job.