Comment Re:Humans? (Score 1) 206
They don't have to be. One approach is to create high churn through abusive behavior and unreasonable KPIs; this works if you don't really care that much about error rates and don't need your personnel to be able to do more complicated tasks besides "pick, pack, ship." On the other hand, at my company (we do aviation fulfillment), our warehouse personnel are paid well, given reasonable KPIs, and treated well, and so our churn is extremely low. I believe this year our warehouse churn has been 0%, and it's historically around 1% or so. The advantage of this approach is that you have better quality control and personnel who can competently handle things like dangerous goods. Perhaps most importantly to us is that you don't have to have the obsessive security most fulfillment warehouses have, which ultimately saves money. Funny enough, when you treat your personnel well, you don't have to worry about them stealing from you.