Re:Idiots are everywhere (Score 1)

Just some simple math.... (numbers completely fictitious) your hourly rate $100.00 IT guy rate $50.00

you spending 5 min doing basic troubleshooting $8.34

30 min it takes IT guy to fix it with info from troubleshooting $25.00

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total $33.34

1hr it takes IT guy to fix it
(due to lack of an adequate prob. desc.) $50.00

first method cost to customer $33.34
your method cost to customer $50.00
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you saved the customer -$16.67

Wonderful way to add value to your customers.