The issue is video game reviewers and sites providing unearned positive praise for a product due to:
- Bias from personal relationships, including those of a sexual nature
- Political pressure to over-represent games which claim to be the product of a given minority group
If the 'customer' in this case, is the person expecting a fair and non-biased review of upcoming and current games, they are not served by these biases, especially when they're not revealed from the beginning. This is a basic failure of journalistic integrity.
This was further compounded by a backlash that centered around censorship of any discussion of these issues, no matter how applicable or tangentially related, which pointed these issues out, which is seen as patently unfair - not to mention draconian.
Perhaps the worst part of it all is that those trying to hide this discovery - or promote their side with no argument - chose something ethically sound to stand against, Women's Rights. This is unfortunate, because women's rights have nothing to do with this issue, and pretending it does only weakens future ACTUAL complaints that involve Women's Rights.