I had a major issue with Skype when I signed up with them in January. For $2.95 (in America) you can get their Unlimited, key fucking word here, Unlimited calling plan. $2.95 a month. I figure ok that's a great deal, low cost VoIP bandwidth maybe, so I signed up for that. Transaction went through just fine, within minutes I was calling family and friends across the country with ease from my PC.
Then my account shut down. I was talking to a relative and the call dropped. I attempted to call back, Skype came up with an error message saying I needed to purchase "Skype Credits". Which from reading the plan, I knew I didn't need. I thought maybe it was a bug or lag, so I relogged Skype, dialed again, same problem. I get more curious and hit the Skype support forum.
A few searches showed people with a similar error. Except it's not an error, it's Skype bending customers over a barrel. Apparently, there is a hidden clause, and I do mean hidden cause it is NO WHERE in their Terms of Service or any policies they have online, that states any account signed up with the "Unlimited" calling plan has a limit of 6 hours of talk time a day. Now you're thinking "ok that sucks but it's still good for $2.95 a month, free long distance, just call back the next day." WRONG. If you exceed your 6 hour limit, which YOU have to monitor yourself, your account becomes null and void. You can't use it anymore. When the next month comes around, the next billing period if you are using more than per-month payment, they will reset all accounts and you can then again use your account.. So I spent $2.95, talked 6 hours, then my account was just void for 31 days. This was not stipulated anywhere on their website and even their forum moderators who help people with technical support stated "Skype is currently working on revising our ToS to include this 6 hour limitation.".
Now again I know what you're thinking, if they didn't tell you about a policy for a service they offer, how can they hold it against you? They do. They will NOT issue you a refund, they will NOT make any exception about the matter, hell they act like the user is supposed to be psychic and know this. Granted, they may have updated their information since January of this year but at the time there were hundreds of threads on their forums about this, dozens of people out money. I had to resort to buying two more additional accounts since my first one got closed, just to make sure I had enough talk time per day. Every 24 hours the "limit" is reset so if you talked for 5 hours 58 minutes on Monday, Tuesday at 5pm EST it is reset so you can use it another 6 hours.. So my two accounts gave me 12 hours just ya know, to get around their HOUDINI-like ToS..
Last I saw several people were considering a class action lawsuit about it on their forums. If that ever happens who knows, I mean yea I know someone will mod this down and be like "QQ more it's only $2.95". Sure, that's a small fee for free long distance in North America but when you buy something labeled as UNLIMITED ya know, ya don't expect a 6 hour LIMIT.