The supervisor told me to call back and get tech support (from another phone), and if tech support can prove that I am in a marginal area and drops calls, then I can walk away from the contract without paying the $20 / month cancellation fee.
I am not sure why the coverage is so bad there, and they know its marginal. Its a pretty flat part of Calgary and no large apartment buildings around either.
Anyways, I hope that moving to Wind makes me happier, and the blogs on the website seem to show that they are listening to the gripes of the other telco customers, and coming up with plans that make sense. And if coverage sucks in one area, then they are building more towers or boasting the signal. The coverage isn't complete for Calgary yet, but they are working on it. I've seen a new tower betting built in the south, not sure if its a Wind tower, but I would guess it is.
Wind is even allowing the customer to tether their phones to your laptops and use your 5GB / month, and if you go over they don't charge extra or cut you off, then can throttle you down if things get bad.
Best of all, there is no contracts, but I do need to buy a GSM phone up front and pay full price for it, but hitting ebay or kijiji may be a better option.