Comment Re:Probably going to Vonage? (Score 1) 184
I don't think independent thought is a requirement for a lvl 1 support person.
The script reads:
10 Have the customer reboot.
20 Ask basic questions to try and determine if blame can be shifted on to somebody else
30 Put customer on hold while you try and learn something from a lvl 2 person.
40 GOTO 10
The script reads:
10 Have the customer reboot.
20 Ask basic questions to try and determine if blame can be shifted on to somebody else
30 Put customer on hold while you try and learn something from a lvl 2 person.
40 GOTO 10