Comment Re:Sigh (Score 4, Insightful) 348
Better than, I'm supposed to use this dingly dangly to do work, but the tools I'm allowed to use don't quite do what I need. If I could just use this app I could increase productivity, but IT has the system so locked down that to even think about using a different app is grounds for termination. Face it, IT's job is to facilitate the rest of the company's performance of the real purposes of the company. IT doesn't make money for the company it enables the money making areas to make the money. A wise IT dept allows users to add additional tools, but with the caveat that the only fix available is a system wipe and restore to original configuration. The Users are responsible for keeping their data backed up. As to the Gadget aspect, if the company didn't buy it, the company isn't responsible to fix it. If the company did, the company should have an extra stockpile, and any broken gadget is simply replaced with a baseline new one, again leaving it up to the employee to restore the apps and data they want. And it's the employee's job if their failure to maintain a backup causes critical data to be lost. Okay, everybody tell me how wrong I am.
You're not wrong. But neither is the parent. And this is all known by anyone that's been in the I/T field for any serious length of time. It's all a balancing act. And since you have to balance security with efficiency your friend through all the pitfalls (besides common sense) is documentation. Make the end user sign a piece of paper saying the device is his and will only be supported for X purpose and only to Y point.
When the user breaks something you told them is unsupported past a certain point that documentation will help point the user in the right direction and keep both yourself and the company safe from rampant I broke my $device while doing company work on it! Fix it or get me a new one!