Submission + - Server Beach quickly rewrites SLA after outage (serverbeach.com)
javajedi writes: After experiencing a significant network outage last week, due to a botched DNS upgrade, Server Beach decided to cut their losses by quickly and quietly rewriting their network SLA to claim they were only responsible for a 5% refund every HOUR of down-time, instead of the previous 5% for every half-hour of down-time. They sent no notification of this change to their customers. You can find their previous SLA in Google's cache