The problem here was that the interface item itself was designed incorrectly in the first place. As a new user, if I go to control panel and know I want to do something with programs, my first inclination would be to look for Programs, or Uninstall Programs or Remove Programs. Why was it called Add/Remove Programs? For the life of me, in god knows how many years I've used Windows, I've never used that to add programs. Plus, Add/Remove Programs didn't indicate that you could also change/remove/add the features of Windows itself, hence, 'Programs and Features' makes more sense.
There's lots to hate about Vista, sure, but renaming Add/Remove Programs to Programs and Features isn't one of them. It'll take an old user all of 30 seconds to find it, and after a couple of times, you've retrained yourself easily. It's not about being friendly to utterly non technical users, it's about being friendly to new users. You know, there are new babies born, and kids grow up to use computers. What's wrong with making sure things make sense?