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Comment 10 second Tom (Score 1) 135

Part of the problem is that many of the kids today, have shorter attention spans than 10 second Tom.
They want instant gratification and rewards for very little effort, and so many of them don't even want to work.
So real apprenticeship type situations go unnoticed or ignored.
Soon they will invent the Matrix, just so they don't have to face reality.

Comment PPI (pixels per inch) and large monitors (Score 1) 549

You claim that you have a problem supporting the older users, with declining eye vision. Yet, you seem to care more about office politics, instead of finding the best tool for the job. The idea of having a large monitor in the office, is really just a mental block, especially by those that don't need one. Chances are, if a person actually needs larger sizes, they could get a Doctor's note to support this.

I have declining vision, due to an eye disease.
I bought a HDTV/monitor 3 years ago, a 37" LCD monitor. At first, it seemed gigantic, compared to the 19" LCD screen I had at the time. After a while, I realized how easy it was on my eyes, and to get work done. I no longer needed my monitor just inches away from my eyes, to see my computer desktop clearly.

A standard LCD monitor, up to 24", typically has approximately 100 PPI (pixels per inch), which is just fine for those with good vision.
The 37" LCD has 59 PPI, and my current 52" LCD monitor has 42 PPI, and is 4 feet from my eyes. .
I was once advised to buy a 30" LCD screen, which cost $1200 at the time. However, this is even worse for the money. It is 120 PPI in native resolution of 2560x1600. However, if used at 1280x800, it simulates 60 PPI, but a 37" is much cheaper.

There are a lot of different sizes of monitors, from 15" to 65" LCD. The 37" seems like the best value for the money, and cost as lost as $500.
You can try other sizes, like a 28" for about $380.

Until the person who needs the larger monitor can see it with THEIR eyes, you won't know for sure.
After using the 37" 3 years ago, I will never go back. Those that are too cheap to buy the proper size, can just live with lower resolution, or the strain on their eyes.
However, I warn you about not looking for the proper solution, just to avoid office politics.
There have been many lawsuits over ergonomics in the work place. The monitor is part of that issue.

Comment Respect is EARNED, not something you just get (Score 1) 902

I have worked in IT support for 22 years, and it takes time for some people to decide if you deserve their respect. Don't be in such of a hurry. The first 2 years are the hardest, as you learn to find balance in your work, methods, and communication.

I strongly advise against the BOFH routine, as it usually causes more grief, and eventually backfires. If you piss off the wrong person, they can make your job environment miserable, or push you out.

You say that users at your work tend to be rude. Every single one of them? I don't believe it. In my experience, most people are polite, caring and understanding. Some may be in a hurry to have their problems solved, but that is expected. If most of your users really are rude to you most of the time, then you let them push you too far, and treat you poorly for too long.

Even with only 60 computers to support, mostly likely you have a list of problems to solve. You can't solve them all at once, so you should have some priority, based on when received and importance. If you stick to standard schedule procedures, most of the time, and then explain to people where they are on the list, most people will understand how much workload you have. Some will always push to be next, no matter what you say, but unless they have a very good reason, don't do it.

Over time, if they believe you are making the best decisions, and solving problems well, you will earn their respect from most people. There will always be those that are still rude, because they has worked for them in the past. If they learn it does not work for them, they may change their attitude.

If you can't find a balance over the next year, either leave the company or leave this type of work, or both.

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