> Makes lots of sense. They were within their rights to replace the m/b.
The fan had a problem, not the motherboard and changing the motherboard will screw up Windows, so I don't think that's an okay thing for a repair center to do. It is not reasonable to expect users to install the OS and all their apps when a fan dies.
> > I wanted to get them to check was if the motherboard was actually changed.
> Ok, the answer is "yes". Now what?
No. The question was never answered. The nearest answer - and this took four weeks, you understand - was "Sony repair are trustworthy; what they have written down on the repair sheet will be accurate". The point I was making was that what's on the repair sheet may be the list of repairs which were *supposed* to occur, and that any other changes which occurred in the course of those changes are - as a matter of policy - not listed.
I am certain that they never checked if the mobo was changed, or that they know it was, but are refusing to admit that it occurred.
> > Their response was, I kid you not, "in this situation we recommend you reinstall Windows".
> This is a correct response. Do you have a better alternative?
Yes. First, they apologise for screwing up my PC. Second, they stop changing motherboards when they don't have to, because of the costs it imposes on the end users.
Oh and third, they find my 3G SIM. They'll find it, I think, in my motherboard...
TBH the most aggreviating part of all this is how *arrogant* Sony are. They screwed up my laptop and their response is, literally, "we recommend in this situation you reinstall Windows". I mean, WTH?
As it is, I have reinstalled Windows and the problems still exist. I had a dying fan. I sent my laptop back for a new fan. I now have a fixed fan but a broken motherboard. Sony will probably recommend that in this situation I send my laptop back to them for repair.