The Slow Death of Voice Mail 237
In 2012, Vonage reported its year-over-year voicemail volumes dropped 8%. More revealing, the number of people bothering to retrieve those messages plummeted 14%. More and more personal and corporate voicemail boxes now warn callers that their messages are rarely retrieved and that they're better off sending emails or texts. "The truly productive have effectively abandoned voicemail, preferring to visually track who's called them on their mobiles," concludes Schrage. "A communications medium that was once essential has become as clunky and irrelevant as Microsoft DOS and carbon paper."