Comment Re:More pressing question (Score 1) 360
How do you get people (customers, bosses, etc._ to prioritize things like bug reports as anything other than "highest"?
You say, as respectfully as you can muster, "This is your opportunity to provide input on the order in which the work should be done. If you don't prioritize then you let the developers decide what's important. After all we have to do the work in some sequence. We will do our best, but we can't prioritize as well as you can. Please help us to succeed. Can you identify the ten most important defects/use cases/whatever?"
The first time you do this you will get some crazy priorities. At a very immature organization that I once worked for, we had a meeting to prioritize 1-2-3. The meeting went like this, "That's a one. That's a one. Hmm. That's a one. That's a one. Hmm, gee. Aaahhh. That's a zero..." No kidding, we left the meeting with two dozen ones and a few zeroes, but I was pretty happy about it - progress!
Another thing that can be effective, though belligerent, if you have a priority-setting session that goes off the rails is to scan the list of items in the largest tranche of like priorities (usually the highest) and find the easiest or most enjoyable one to work. Tell the group that's the first one the team will work on, and tell them why: because it's easy, fun, whatever. Even better if you can list a handful of items like that. After saying it, you will get a new higher-than-high priority class, because the easiest and most fun item is never the most important. Beware, though. This will get you what you want, but you will piss somebody off for being lazy or looking to have fun at a sweatshop.