Comment Yes, the customer pays indirectly, but that still (Score 3, Insightful) 93
Yes, the customer pays indirectly, but that still doesn't change the fact that AA is being forced to provide the information through an intermediary that is a competitor. We have both sides that have a stake in how the information is transferred in an effort to reduce costs on their end, increasing profits, which inversely affects the other. I'm torn between siding with AA who owns the information, and Orbitz who was/is already wired to use their provider. As a consumer, I could wash my hands of this as I rarely fly AA due to costs, but I think the principle of the matter is important here.