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Comment Re:Power to the user (Score 2) 235

That's why email has to be stopped. Corporate interests (Facebook, Twitter et al) can't have you relying on a commodity service. You've got to buy their brand and lock your identity to their product.

Exactly. "Latest trend" my ass. I heard this all the time when Facebook was starting to get popular, and I bet it was being crowed in MySpace's time as well.

Comment Re:Duh. (Score 1) 235

It was a bit weird when someone two cubes over messaged you but for quick updates it is more efficient than getting up and disturbing neighbors with a voice conversation.

Using IM also creates a written record of the conversation, which I'm sure your employer kept logs of for that reason.

Comment Re:Duh. (Score 1) 235

Duh. Instant messaging and email often serve different purposes and priorities.

Part of the blame for this goes to users and service providers. When people get used to the idea of email moving immediately they start to use email as a form of IM, and then I get calls about how "I sent this email three minutes ago and they haven't gotten it yet". It's email. There is no guaranteed instant-delivery on it. Same with attachments. Email is not made to be a file-transfer method, but the proper alternative means teaching people to use FTP clients..

Comment Poor librarians! (Score 1) 165

The fact of the matter is, you can't use KU, Scribd, or Oyster if you don't know how to use your device, and your local public library is the best place to learn.

Roped into doing Amazon's job for them, because they want to encourage people to read, even if it's not through a hard-bound book they check out.

Comment Re:Why is (Score 1) 201

Hire some fucking tech support people with a brain.

Your should re-read what ShanghaiBill said. The issue isn't just Linux-related.
When a large number of your calls are people who have few computer skills, your support costs balloon.

You can either hire a large number of unskilled people to read scripts, which causes YOUR specific issues with support, or you hire competent people to troubleshoot, who don't come cheap, and now you have to raise the cost of your service to cover the additional support payroll -- which makes people leave you for the other provider with lower prices (that is staffing their support desk with script readers).

It's another version of "race to the bottom", and it's being perpetuated in part by people who do not have computer training and are unwilling to seek (or at least pay for) on their own. So they offload it to the free tech support they get with their Internet service provider.

Comment Re:Why is (Score 2) 201

Yes. I have actually done phone support, and you would not believe how dumb some people are. Many will call for support before they even turn their computer on. They want someone to babysit them through the entire process before they even try to do it themselves.

Come on, those kinds of people don't run Linux at all. The Linux problem is pretty much the exact opposite, you've got a bunch of dangerously knowledgeable users who've all tweaked their setup and expect all their special little snowflakes to be supported even though it's not.

I got someone a few weeks ago running Linux who didn't even know what distro they had. Their brother had set the machine up for them.
We figured out they were using Ubuntu. This is an Internet tech support outfit and I was the second person to talk to them. We found the networking on the machine was disabled. Re-enabling restored the connection.

Sub says they had tried that with the last person they'd talked to before me a couple days ago, and it would just go back to being disabled after it tried enabling for a few seconds. The issue they were having had magically resolved itself.

I have my mom running Linux now, too. She would be smart enough to know it's Linux Mint, but she wouldn't be able to do much else.

Linux is gaining usage from people with older hardware that was running XP before support ended who don't want to or can't afford to upgrade. These people are generally not computer savvy, and a platform that is more secure and less virus-prone than Windows is a good fit if they spend the vast majority of their computing time on a web browser.

Comment Re:Service in exchange for a free modem? (Score 2) 224

They'll probably also confiscate any computing equipment in your home on the idea it may have been used by whoever logged into the network and used it for illegal activities (they'll ignore that said equipment already had access to your network, so there would be no reason to log in to the free hotspot).

Good luck getting that equipment back. Oh, and better hope you don't have any copyright infringing files laying around on it when they do take it.

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