Outsouring over time starts to create its own bureaucracy bloat. It’s the modern corporate version of one of the observations of C. Northcote Parkinson: “Officials make work for each other.” As Clive describes, the first response to the problems resulting from outsourcing is to try to bury them, since outsourcing is a corporate religion and thus cannot be reversed even when the evidence comes in against it. And then when those costs start becoming more visible, the response is to try to manage them, which means more work (more managerial cost!) and/or hiring more outside specialists (another transfer to highly-paid individuals).

Dear [Cox HSI Customer],

We spend more time online today than ever before, streaming movies and TV shows, downloading music, sharing photographs and staying connected to friends and family. As Internet and data consumption grows, Cox continues to improve our network to ensure a quality experience for all our customers.

To better support our customers' expanding online activity, we recently increased the amount of data included in all of our Cox High Speed Internet packages. About 95% of customers are now on a data plan that is well-suited for their household. In the event you use more data than is included in your plan, beginning with bill cycles that start on June 15th, we will automatically provide additional data for $10 per 50 Gigabyte (GB) block for that usage period. Based on your last 3 months of data usage and our increased data plans, it is unlikely you will need additional data blocks unless your usage increases.

What this means for you

To help our customers get accustomed to this change, we are providing a grace period for 3 consecutive billing cycles. During this period, customers will not pay for additional data blocks for data used above their data plan. Customers who exceed their data plan will see charges and a matching credit on their bill statement. Beginning with bills dated October 15th and later, grace period credits will no longer be applied, and customers will be charged for usage above their data plan.

Understanding and managing your data usage

You are currently subscribed to the Preferred package which includes a data plan of 350 GB (Gigabytes) per month. To help you stay informed about data usage, Cox will begin to notify you via email and browser alert if you use 85% of your monthly data plan and again if you use 100% of your monthly data plan. Additional blocks of data will only be provided if you exceed your data plan. This will not change your Internet package and there will be NO change to the speed or quality of your service for data usage above your plan. To better understand your household's historical and current data usage, you will find your household's data usage meter and other helpful tools and information here.

Thank you for choosing Cox.

Sincerely,

Cox High Speed Internet Team