No, it's a negotiating tactic. First of all, they want to provide you an Internet connection so you have to pay for it, but they don't want you to use it because that costs them money.

The real reason is because it will be the Viacom channels losing revenue because the commercials they carry will no longer be reaching as many viewers. You can bet that Time Warner will be using that fact at the negotiating table.

The lesson here is that you don't ask something stupid like, "is the printer on?" because it makes the person feel stupid. You should ask them to turn it off then on again, and at that point they will notice it was already off and then turn it on.

Nothing went wrong... CAN-SPAM was not meant to stop spam, and suggesting otherwise is irresponsible. It was meant to bring accountability to spam operations operating in the USA, which it did. Because of that, almost all of the "legal" email marketers out there are now out of business, and what we have today are almost all illegal spammers.