Submission + - Dell's re-invention (computerworld.com)
jcatcw writes: "An IDG analysis of Dell's attempts to reinvent itself concludes that there are some positive results, but there are problems with the company's supply-chain management and support. Dell can't get its servers and OptiPlex desktops to individuals or small businesses in a timely manner, according to Josh Kaplan or Rescuecom. But Kurt Scherf of Parks Associates thinks that the new enterprise support services could trickle into the consumer segment and benefit end-users."
