Comment Short sighted nonsense, which is to be expected. (Score 5, Insightful) 185
Your customers definitely believed they would receive internet access paid for from their rent, and if you change that while still holding to a lease it will upset them. Legalistic mumbo jumbo like claiming they paid for "network access" rather than internet access would't actually fly in court if you ever do face a class action lawsuit or FTC complaint about this. The expectation you intended for your customer is what matters, not your ridiculous word games. Most students would probably be too busy with other things to take action over this, so if your tenants really are all students you won't face civil action.
But this kind of move is bad for other reasons. The bad blood it will generate between you and your customers will incur other kinds of costs as your customers act out passive-aggressively against you, in the form of poor yelp reviews, poor word of mouth, and deliberate property destruction. This is just the kind of short-sighted nonsense I've come to expect from many businessmen. Absolutely no conception of the big picture. Providing this access is very inexpensive, and you said you'd do it when you rented the apartments. By changing it up you are saying to your customers that you don't value their time and that you don't take them seriously. You just want to use them to extort money from someone else.
Moreover, this action is not sustainable. If you and enough others to this, you will be seeing net neutrality and other consumer protection regulations in the future as a result. Most college students don't stay in college forever.